Food Distribution Software

Industry-built to support your quality and safety systems, SYSPRO ERP offers a full traceability system which enables distributors to:

• Track materials from receipt right through to delivery of the product to the customer, as well as at any level in between
• Rapidly identify, quarantine and retrieve potentially defective goods from customers
• Accelerate the time to completion of your product recalls
• Improve governance and drive compliance
• Continually test and improve your traceability system
• Remain compliant and meet regulatory reporting requirements
• Mitigate the risks associated with recall

• Suppliers can respond directly to RFQs online

• Enables joint decision-making on suppliers and automatic selection of approved suppliers

• Allows you to capture and maintain predetermined sourcing policies to facilitate the selection of recommended and pre-approved suppliers during the purchasing cycle.

• Visibility of the communications (or activities) that occur between the touchpoints of organizations facilitates proactive intervention by management, improves relationships and eliminates duplication of effort. SYSPRO Contact Management allows you to define and manage a rich set of information about the people with whom you do business, as well as the individuals within your organization; allows you to record and track activities against contacts in a centralized environment. This is particularly important in addressing recalls – with early identification of a defect and the ability to quickly communicate with affected customers, you can minimize the damage of a recall.

• Optimize customer service and safeguard customer relationships with timely responses to customer requests to return products. RMA enables you to rapidly process customer returns and the resulting corrective actions such as receipting, exchanges, cross-shipments, repairs, scrap and credits as well as charges for returns and restocking activities.

Facilitate the swift and simple return of goods or services to suppliers as a result of defects or other reasons for dissatisfaction.

• Provides the ability to return defective goods immediately, isolating and removing them from any process.
• Provides complete visibility of returned inventory throughout the returns process and improves the associated record-keeping or document management.