Customer Profile
Benchmade Knife Company has been making premium quality knives since 1987, earning a loyal customer following drawn to their high-end materials and utility. Every year, Benchmade machines, finishes and hand sharpens 337,000 pounds of steel which are laser cut into more than 1 million blades.
Their Business Challenge
Benchmade’s outdated software was causing inefficiencies and errors in inventory tracking, resulting in stockouts and lost sales, as well as difficulties in managing production schedules and tracking orders.
The Solution
After assessing multiple systems that seemed promising on paper but ultimately fell short of delivering the expected functionality, Benchmade came across SYSPRO. Following extensive discovery, Benchmade concluded that it was the ideal solution for its needs.
The Outcome
SYSPRO enabled Benchmade to better manage its inventory, production, and order tracking. The new system improved efficiency, reduced errors, and allowed Benchmade to better forecast demand and plan production schedules. Additionally, SYSPRO has enabled the manufacturer to successfully connect its systems through e.Net integration, providing real-time job processing on the production floor.
– Kristine Gittins, Executive Vice President, Benchmade Knife Company.
