Chapman’s Ice Cream Boosts Inventory Control by 30%; Increases Yield by 5% with SYSPRO

SYSPRO modules enable smarter production planning and strategic growth

Customer

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Customer Profile

Chapman’s Ice Cream is a premier Canadian ice cream producer, known for its high-quality products and longstanding heritage. Founded in 1973, Chapman’s operates with over 800 employees and has trusted SYSPRO, in partnership with Shea Business Solutions, for more than 25 years to support its growth, innovation, and market reach.

Their Business Challenge

Chapman’s faced a range of operational challenges before implementing SYSPRO’s advanced ERP modules, including: forecasting complexities resulting from inefficiencies and data silos across departments; manual management of production scheduling which often required last-minute adjustments; and difficulties in deriving actionable insights, particularly for scheduling and inventory management.

The Solution

Chapman’s implemented SYSPRO’s Inventory Optimization (IO) and Advanced Planning and Scheduling (APS) modules. It now has a real-time forecasting platform that aligns sales and production needs. Chapman’s has also stabilized production planning, transforming it into a predictable four-week schedule which is only adjusted for critical issues. This has been invaluable in managing demand peaks.

The Outcome

Chapman’s Ice Cream has achieved notable improvements since implementing SYSPRO’s Inventory Optimization and Advanced Planning and Scheduling modules. These range from stable scheduling to a 30% improvement in inventory control, cross-departmental visibility and the potential ability to optimize costs.

“With SYSPRO Inventory Optimization, we’ve replaced dozens of scattered spreadsheets with a single system. It’s not just about reducing spreadsheets; it’s about ensuring that every department, from sales to production, has access to reliable and timely, up-to-date data.”
– John Fleming, VP of Systems, Chapman’s Ice Cream.

SYSPRO Benefits to Customer

Real-time forecasting platform
33% more visibility in scheduling
5% increase in production yield
30% improvement in inventory control
Seamless access to APS data has improved purchasing and inventory decision making

Prior to implementing SYSPRO’s advanced ERP modules, sales forecasting at Chapman’s relied on disparate Excel spreadsheets across departments, leading to inefficiencies and

data silos. Manual production schedules and reliance on a three-to-four-week historical perspective often resulted in last-minute adjustments to production plans. The team also struggled to derive actionable insights, particularly for scheduling and inventory management. The siloed nature of information impeded comprehensive visibility across departments, limiting their ability to make proactive, data-driven decisions.

SYSPRO introduced a stable four-week production plan with a one-week lock, expanding to six weeks with a two-week lock. This provided 33% more visibility in scheduling, eliminated volatility, reduced last-minute adjustments, and saved labor hours by allowing longer, more consistent production runs. Additionally, consolidated production runs led to a 5% increase in production yield, optimizing machine time and efficiency.

The SYSPRO solution also improved inventory control, reducing stockouts and optimizing storage. With better forecasting, Chapman’s built inventory for high-demand periods, resulting in a 30% improvement in stock management and ensuring products were available during record sales.

Planners and purchasing departments now have seamless access to APS data, improving purchasing and inventory decision-making. Future AI integration will refine production timing, further reducing costs and enhancing operational efficiency.

Looking forward, Chapman’s aims to integrate AI with SYSPRO to optimize scheduling across its 25-26 production lines. The AI component is expected to analyze data for further scheduling efficiency, cost savings, and production resource allocation, all of which will contribute to Chapman’s long-term innovation and growth strategy.

“We’re excited about what’s next. With SYSPRO, we have a partner that understands our business and supports our growth aspirations. AI is just the next step in what we believe will be a long journey of innovation.”
– John Fleming, VP of Systems, Chapman’s Ice Cream.

Achieve business success with SYSPRO ERP

SYSPRO is a leading, global Enterprise Resource Planning (ERP) software provider, specializing in key manufacturing and distribution industries. SYSPRO’s ERP solution empowers customers to take the next step – whether it is expanding into new territories, adding new product lines, transforming business processes, or driving innovation.

Chapman’s Ice Cream Boosts Inventory Control by 30%; Increases Yield by 5% with SYSPRO

SYSPRO modules enable smarter production planning and strategic growth

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Customer Profile

Their Business Challenge

The Solution

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SYSPRO Benefits to Customer

Achieve business success with SYSPRO ERP

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