Chatbots, Bots or Digital Assistants, are fast becoming the “norm” in most organizations’ customer-facing web-interfaces. They are an important Artificial Intelligence (AI) tool that learn and retrieve information from their respective environments and act according to the information and objectives set for them. Chatbots integrate with legacy systems and use natural language processing to create real-time conversations and feedback-exchange with users. Integrated with your SYSPRO enterprise resource planning (ERP) system, and with a set of approximately 60 skill sets available for managing ERP specific functions, the digital citizen can assist internal users or external customers with surfacing information or performing tasks such as price queries, stock lookups, order status and more.
These virtual digital assistants act on behalf of human agents and have unlimited potential for business applications. They help to:
SYSPRO Bot resides within the SYPRO ERP ecosystem and is referred to as a “Digital Citizen” within SYSPRO. Its main purpose is to drive self-service requests by integrating with ERP systems and orchestrating operations for simple or repetitive tasks.
The SYSPRO Bot engages with stakeholders across the organization, whether internal or supply-chain focused, and connects to the SYSPRO ERP solution to accomplish specific business functions enabling businesses to evaluate which of their repetitive processes they can enable SYSPRO Bot to perform as proficiently as anyone else would, and automate that process using this digital assistant.
SYSPRO Bot can interact with any interface and any device via any platform, allowing customers and suppliers to access it via a company website, Facebook messenger, or any app where he can be added as a contact.
Freeing up resources within business to spend their time performing more valuable tasks
By responding to queries quickly and accurately, SYSPRO Bot acts before problems occur
Provides a 24/7, consistent service for customers and suppliers within your supply chain, across the globe
Freeing up resources within business so that time is spent on more valuable tasks
SYSPRO Bot provides an always available, intuitive, multi-platform and multi-device user experience when engaging with and within your business
Below are a few of the commands you can use to interact with SYSPRO Bot:
Your ERP system can help digitalize your organization. The key is to ensure that it is future-fit; that it has the capacity to act as the heart of your organization; and that it can provide you with the critical information you will need during the transformation process.
Employ this time-saving, automated digital assistant to perform tasks and retrieve information for both customers and staff quickly and efficiently 24/7/365.
Feasible, relevant and value-adding applications of emerging technologies to improve on business performance and stay ahead of the technology curve.
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